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Hi, would the deal cost extra to add a five years child?
veronica, 21:31, 23/03/22
Thanks for getting in touch!
I'm pleased to confirm that children are permitted and included in the overall headcount. Children aged 3-16 require a supplementary charge of £40 including breakfast when using an additional bed and one additional bed can be added in the McCain suite
Please discuss this further and pay directly to hotel.
I hope this helps!
Laura, itison Customer Support, 10:12, 24/03/22
What happens if I have to cancel the booking unexpectedly ie: illness/COVID. Will I loose my voucher if I can’t rebook in the timescales detailed or will it be honoured for a future date asap?
Sarah, 02:26, 25/03/22
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
I hope this helps.
Laura, itison Customer Support, 09:53, 25/03/22