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Hi there. I’ve just booked for 17 December via Itison voucher. The price states £119 - but I seem to have been charged £159? Is this right?
Many thanks - Irene Szymoszowskyj
Irene, 12:17, 07/10/22
Hi Irene,
Thanks for getting in touch!
I'd be happy to look into this further for you, please send an email with your email address and voucher code to support@itison.com we'd be happy to help you!
I hope this helps!
Lucy, itison Customer Support, 14:04, 07/10/22
Hi, we would like to book 3 double rooms for 6 adults the Saturday 5th November and use Itison vouchers. However as some of us are only available that weekend, I need to know if you have these rooms that day, please.
I have tried to contact the hotel over the phone all day but no one is answering the phone. Thanks
Magalie, 14:34, 08/10/22
Hi Magalie,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact
The Rocks directly on 01368 862287 and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Caitlin, itison Customer Support, 15:12, 08/10/22
Can this voucher be used for a Saturday night stay
Julie, 18:55, 13/10/22
Hi Julie,
Thanks for getting in touch!
I'm happy to let you know this deal is valid to use for a Saturday night stay; subject to availability.
I hope this helps!
Lucy, itison Customer Support, 09:39, 14/10/22