Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Can this be used pregnant woman?
20:34, 01/02/23
Hi there,
Thanks for getting in touch!
I'm afraid this voucher is not suitable during pregnancy.
I hope this answers your question though.
Wallis, itison Customer Support, 08:47, 02/02/23
Hello ,
How do you book / check availability ?
Thanks :)
Mairi, 10:25, 02/02/23
Hi Mairi,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking.
I hope this helps!
Caitlin, itison Customer Support, 10:40, 02/02/23
Can we book add on treatments?
Debbie, 09:08, 11/02/23
Hi Debbie,
Thanks for getting in touch!
You're welcome to contact Apex Waterloo Place Hotel directly on 0131 523 1660 to discuss the possibility and cost of adding treatments to your booking and they'll be happy to advise. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Wallis, itison Customer Support, 09:55, 11/02/23
Hi. I have limited availability but would like to try to book this deal for myself and my daughter. If the Spa does not have availability for my preferred dates can I get a refund?
Moira, 18:39, 25/02/23
Hi Moira,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Hannah, itison Customer Support, 07:34, 26/02/23