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How long is the glenskirlie castle valid for and what happens if we go into another lockdown before it’s used
Elizabeth, 11:12, 20/11/20
Hi Elizabeth,
Thanks for getting in touch.
I can confirm this offer is valid from Fri 15 Jan 2021 until Sun 28 Mar 2021, and can be used Fri - Sun, 2.30pm - 4pm; subject to availability.
For information about their Covid-19 cancellation policy, please contact Glenskirlie Castle directly on 01324 840201 and they'll be happy to discuss.
I hope this helps.
Courtney, itison Customer Support, 11:15, 20/11/20
Hi we are tier 3 so can no longer go as this is a tier 2 event so can we have a refund please
John, 20:43, 11/12/20
Hi John,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 08:38, 14/12/20