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On deal page it says vouchers valid until Mon 21 Jun 2021 but when hit buy now then says voucher only valid til March
Stephen, 15:35, 25/01/21
Hi Stephen,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until Monday the 21st of June 2021.
I hope this helps!
Wallis, itison Customer Support, 17:00, 25/01/21
Hi if we were to book package that included an evening meal ,will the restaurant be open due to COVID by 1st May?
Martin, 15:30, 23/03/21
Hi Martin,
Thanks for getting in touch!
You're welcome to contact Macdonald Norwood Hall Hotel directly to discuss their plans to reopen the restaurant.
I hope this helps.
Courtney, itison Customer Support, 15:50, 23/03/21
Hi
I was gifted this voucher. Can you tell me is this is still valid
Kind Regards
Lorraine
lorraine, 10:20, 03/04/21
Hi Lorraine,
Thanks for getting in touch!
I’m really sorry you haven’t been able to use your voucher so far, but I'm happy to let you know the expiry date has been extended to the 31st of July. Just make sure to book before the 16th of July so you don't miss out.
If you have any similar queries in the future, please email us at support@itison.com.
I hope this helps and do take care.
Wallis, itison Customer Support, 12:19, 03/04/21
I would like to speak to an assistant.
rosemary, 12:00, 04/05/21
I would like to book a 2 night stay at Norwood Hall but need a price for the delux suite stay please
rosemary, 12:02, 04/05/21
Hi Rosemary,
Thanks for getting in touch.
I can confirm a one night stay in a super deluxe suite with a bottle of Prosecco, 3 course dinner and breakfast is £169 for two people.
However, I'm afraid we don't have an option for a two night stay in a super deluxe suite but your stay extended for a supplementary to be discussed with and paid directly to the hotel.
I hope this helps!
Jen, itison Customer Support, 12:38, 04/05/21
Can I please confirm 1 child aged 4 and 1 infant aged 8 months would be eligible to share a room with 2 adults?
10:46, 10/05/21
Hi there,
Thanks for getting in touch!
I can confirm a max of 1 child permitted free of charge if sharing with 2 adults; children are classed as ages 3-12yrs. Max of 1 additional infant under 2yrs old permitted; travel cot can be provided. Please advise hotel at the time of booking.
I hope this helps!
Rachael, itison Customer Support, 11:15, 10/05/21
Thanks Rachel, so it is ok based on the scenario above classification, with 1 Infant and 1 child permitted within a room?
11:24, 10/05/21
Hi there,
Thanks for getting back in touch!
As your children are aged between 3-12 years and under 2 years old, you should be able to use a voucher for your stay. If you've any queries, I'd recommend contacting Macdonald Norwood Hall Hotel directly to discuss and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 12:14, 10/05/21
Is this hotel suitable for a disabled person, not in a wheelchair but mobility problems. Would need walk in shower and lift thank you.
Frances, 16:57, 23/05/21
Hi Frances,
Thanks for getting in touch!
I can confirm disabled access is available. You're welcome to contact Macdonald Norwood Hall Hotel directly to discuss the facilities available and they'll be happy to advise further.
I hope this helps in the meantime.
Rachael, itison Customer Support, 09:58, 24/05/21
Can two vouchers be used consecutively?
Margaret, 10:33, 24/05/21
Hi Margaret,
Thanks for getting in touch!
I'm afraid multiple vouchers can't be used on consecutive nights for this deal.
I hope this answers your question though!
Gillian, itison Customer Support, 10:50, 24/05/21