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What happens if we book a date and we go back into lockdown or company go bust before using the voucher.
18:59, 15/10/20
Hi there,
Thanks for getting in touch!
If the venue has to close and you're unable to use your voucher as a result, we'll be happy to issue itison credit for the full value of your voucher.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
I hope this helps.
Wallis, itison Customer Support, 10:05, 16/10/20
Can you combine the 2 x 25 mi treatment for the 50 mins all over body massage ??
09:52, 17/10/20
Hi there,
Thanks for getting in touch.
I'm afraid the treatments available can't be substituted for other treatments.
I hope this answers your question, though.
Gillian, itison Customer Support, 10:46, 17/10/20
Hi when i buy this voucher do I then call yous direct to book a time slot and day to use voucher.
17:53, 17/10/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:49, 18/10/20
Where do I find the code?
Mrs., 16:33, 18/10/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm you'll receive a voucher with a unique code immediately after purchase.
I hope this helps!
Gillian, itison Customer Support, 17:07, 18/10/20
Are all the facilities currently available at the centre - pool, steam room, jacuzzi etc? Many other centres seem to be closing them off due to covid concerns.
14:30, 20/10/20
Hi there,
Thanks for getting in touch.
You're welcome to contact the team at The Marine Hotel directly to discuss the facilities and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 14:52, 20/10/20
Is it possible to combine this with an overnight stay at the hotel?
Steven, 08:56, 22/10/20
Hi Steven,
Thanks for getting in touch!
You're welcome to contact The Marine Hotel Troon directly to discuss the possibility of using both deals for your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 09:06, 22/10/20