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I was given this for Mother’s Day. It says voucher valid from 1st April. Does that mean I have to wait until 1st April before I call the hotel to book our afternoon tea?
23:45, 27/03/22
Hi there,
Thanks for getting in touch!
While this voucher is only valid to use from the 1st of April, you can call the Riverside Lodge Hotel on 01294 279274 prior to this date to arrange a booking.
I hope this helps!
Laura, itison Customer Support, 09:33, 28/03/22
Hi how far from train station are you as would be walking ?
lynne, 08:22, 03/04/22
Hi there,
Thanks for getting in touch!
You're welcome to contact Riverside Lodge Hotel directly on 01294 279274, and they'd be happy to advise on the best local transport options.
I hope this helps in the meantime.
Fiona, itison Customer Support, 09:37, 03/04/22
Went through the stages of buy now . Had to change password. Done that but no voucher arrived.
Sheila, 12:11, 04/04/22
Hi Sheila,
Thanks for getting in touch, although I’m really sorry you’re having trouble placing your order.
I’ve had a look and I'm afraid your recent order attempt failed at the 3D Secure stage, which is sadly controlled by your bank. We sometimes find though that the problem isn't actually down to your bank, and it's instead a compatibility issue with your browser or device.
If you're still looking to order this deal, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful:
I hope this helps and just let me know if I can lend a hand with anything else!
Courtney, itison Customer Support, 12:51, 04/04/22
Hello, does this afternoon tea include tea or coffee?
Eileen, 07:31, 29/04/22
Hi Eileen,
Thanks for getting in touch!
I'm happy to let you know this includes freshly ground coffee or tea.
I hope this helps!
Fiona, itison Customer Support, 09:42, 29/04/22
why cant you replace alcohol with a soft drink not every one drinks
john, 18:58, 30/04/22
Hi John,
Thanks for getting in touch.
I'm afraid the terms of a deal are set by the venue rather than itison. As such it would be at the discretion of Riverside Lodge Hotel to offer a soft drink instead of alcohol.
You're welcome to contact Riverside Lodge Hotel directly on 01294 279274 and they'll be happy to advise further.
I hope this answers your question though.
Hannah, itison Customer Support, 09:40, 02/05/22