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I’ve tried twice now to order this deal and when it comes to “ complete order” I am getting an error screen saying I need to update the app before I can use it but the app on my phone is up to date.
Clare, 10:00, 11/11/20
Hi Clare,
Thanks for getting in touch – I’m really sorry you’re having trouble placing your order.
I’ve had a look and I'm afraid your recent order attempt failed at the 3D Secure stage, which is sadly controlled by your bank. However, we do sometimes find the problem isn't actually down to your bank and it's instead a compatibility issue with your current browser or device.
If you're still looking to order this deal, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful:
https://www.itison.com/Glasgow/products/deals/award-winning-4-gleddoch-hotel-spa-treatments/messages
I hope this helps and just let me know if I can lend a hand with anything else!
Rachael, itison Customer Support, 11:15, 11/11/20
I was thinking about purchasing this voucher and using it in conjunction with another voucher on itison. The other voucher I have purchased is for an overnight stay at the same hotel without any treatments. Would I be able to use this voucher at the same time ?
Erin, 09:49, 16/11/20
Hi Erin,
Thanks for getting in touch!
As long as there's availability at the hotel, you are welcome to use both of these vouchers in conjunction.
I hope this helps!
Gillian, itison Customer Support, 09:58, 16/11/20
Is this deal for 2 people or just 1?
22:05, 30/11/20
Hi there,
Thanks for getting in touch!
I can confirm this deal includes a choice of 2 x 25 min spa treatments for one person with a light lunch and 1 hours leisure access.
I hope this helps!
Courtney, itison Customer Support, 10:19, 01/12/20