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Hi
Does the afternoon tea include unlimited hot drinks ?
Thanks
From Catherine
Catherine, 20:01, 08/12/20
Hi Catherine,
Thanks for getting in touch.
I can confirm this offer doesn't include unlimited tea and coffee, extras will be charged; payable directly to Cup.
I hope this helps!
Courtney, itison Customer Support, 11:19, 09/12/20
I would be interested to buy a deal but haven't heard a resolution to an email I sent 2 weeks ago regarding using a Cup voucher we had for November
Isabel 9:48am 9/12/20
isabel, 09:49, 09/12/20
Hi Isabel,
Thanks for getting in touch.
I'm afraid our Customer Support team are incredibly busy at the moment, but we'll respond to your query as soon as we can.
I hope this helps in the meantime.
Courtney, itison Customer Support, 10:02, 09/12/20
How long is deal valid
12:22, 10/12/20
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Sun 3 Jan 2021 until Fri 30 Apr 2021.
I hope this helps!
Courtney, itison Customer Support, 12:31, 10/12/20
Hi there
Can we use the vouchers for a cup home delivery given the lockdown situation?
Laxmi, 20:05, 10/01/21
Hi Laxmi,
Thanks for getting in touch.
I'm afraid delivery is not available with this deal.
I hope this answers your query though.
Rachael, itison Customer Support, 09:57, 11/01/21
Hi there
Can we use the vouchers for a cup home delivery given the lockdown situation?
Laxmi, 20:05, 10/01/21
Hi Laxmi,
Thanks for getting in touch.
I'm afraid delivery is not available with this deal.
I hope this answers your query though.
Rachael, itison Customer Support, 09:58, 11/01/21
Given the current covid situation, in the event Cup is not open before end of May - will the voucher be refunded or will it be extended?
08:03, 19/01/21
Hi there,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee by heading to https://www.itison.com/guarantee.
I hope this helps.
Gillian, itison Customer Support, 08:34, 19/01/21
Do you have a children’s afternoon tea menu?
Can I book for 3 people for afternoon tea? Or would I need to book two vouchers for 4 people?
Raymund, 14:11, 25/03/21
Hi Raymund,
Thanks for getting in touch!
Our vouchers are for two people only (max 4 vouchers/8 people per table) but you're welcome to contact Cup Tea Lounge directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise. They'll also be happy to answer your question about dining with children.
I hope this helps!
Gillian, itison Customer Support, 14:37, 25/03/21
Hi, is there a suppliment for weekends?
11:32, 18/04/21
Hi there,
Thanks for getting in touch.
I can confirm there is no supplementary charge for a weekend booking.
This voucher is valid at 12noon on Sat - Sun, subject to availability.
I hope this helps!
Jen, itison Customer Support, 10:52, 19/04/21
Hi,
I would like to book a specific date before purchasing, or do I need to purchase then hope I can get the date I’d like?
Kind regards,
E Parker
14:53, 13/06/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 08:18, 14/06/21
Can you accommodate a lactose free diet.
No milk products?
Stana, 18:17, 17/06/21
Hi Stana,
Thanks for getting in touch!
To discuss specific dietary requirements, please contact Cup Tea Lounge directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:59, 18/06/21