Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
What happens if due to COVID stay before th Ed C end date of JUNE 2021 are not possible?
Joe, 09:00, 15/01/21
Hi Joe,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 09:18, 15/01/21
Is there anywhere to park or deals for parking near the hotel?
thank you
Katie, 17:00, 05/03/21
Hi Katie,
Thanks for getting in touch!
For information about parking, please contact Hilton Manchester Northern Quarter directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 12:24, 06/03/21
Hi please could you tell me how you book this deal once you have purchased it do I go directly to the Hampton website many thanks in advance
James, 18:49, 28/03/21
Hi James,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher - further details will be provided in the How to Book section of your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 08:52, 29/03/21
Hi I have found out how to book now but having been online it is not showing any available Saturday dates for June even though it’s supposed to be available 7 days a week
James, 19:16, 28/03/21
Hi James,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 08:52, 29/03/21