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If I buy deal and COVID restrictions carry on and deal is overbooked on our chosen dates.
Do we get a refund?
22:18, 23/12/20
Hi there,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 11:17, 24/12/20
Hi , hoping you can help . I would like to purchase 2 of The gannet vouchers . However the small print says no children ! These vouchers would be to be for my daughters missed 21st birthday but I would like for her 17 year old brother to come . Can you advise do they mean no young children or do they have an age limit ??
Sorry wee bit confused
Thanks
Carol
Carol, 00:33, 08/02/21
Hi Carol,
Thanks for getting in touch!
You will be more than welcome to dine with a 17 year old.
I hope this helps!
Gillian, itison Customer Support, 08:59, 08/02/21
is this resturant open
Emily, 11:26, 03/03/21
Hi Emily,
Thanks for getting in touch.
Due to the current restrictions surrounding Covid-19, the restaurant is temporarily closed. However this voucher is valid until Sun 30 May 2021, Wed - Thur 5pm - 6.30pm, Fri 12noon - 2pm, Sat 12noon - 1pm and Sun 1pm - 3pm; subject to availability.
I hope this helps.
Rachael, itison Customer Support, 11:49, 03/03/21