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Hi, would the deal cost extra to add a five years child?
veronica, 21:31, 23/03/22
Hi Veronica,
Thanks for getting in touch!
I'm pleased to confirm that children are permitted and included in the overall headcount. Children aged 3-16 require a supplementary charge of £40 including breakfast when using an additional bed and one additional bed can be added in the McCain suite
Please discuss this further and pay directly to hotel.
I hope this helps!
Laura, itison Customer Support, 10:12, 24/03/22
What happens if I have to cancel the booking unexpectedly ie: illness/COVID. Will I loose my voucher if I can’t rebook in the timescales detailed or will it be honoured for a future date asap?
Sarah, 02:26, 25/03/22
Hi Sarah,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Laura, itison Customer Support, 09:53, 25/03/22