Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is the hotel dog-friendly??
22:28, 11/12/21
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £10 per pet per night; payable directly.
I hope this helps!
Wallis, itison Customer Support, 14:02, 12/12/21
Ok thanks
Maureen, 21:24, 09/03/22
Can u pl help me book this for 23 &24th Feb
15:29, 17/01/22
Hi there,
Thanks for getting in touch!
You should be able to arrange a booking for your voucher online by clicking the link provided in the How to Book section.
If you continue to have trouble though, just drop us a line at support@itison.com and we'll be happy to lend a hand!
Gillian, itison Customer Support, 16:03, 17/01/22
I have purchased this deal & would like to book 2 nghts 23 &24 Feb. Can you pl help me with my booking? Thanks Mary Louden
15:35, 17/01/22
Hi there,
Thanks for getting in touch!
You should be able to arrange a booking for your voucher online by clicking the link provided in the How to Book section.
If you continue to have trouble though, just drop us a line at support@itison.com and we'll be happy to lend a hand!
Gillian, itison Customer Support, 16:03, 17/01/22
Does the hotel have a twin room on the ground floor? If is there a lift?
16:12, 19/01/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know vouchers are for standard double or twin rooms.
You're welcome to contact The Craiglynne Hotel directly on 01479 872597 to discuss the possibility of getting a twin room on the ground floor and they'll be happy to advise.
I hope this helps!
Laura, itison Customer Support, 12:05, 20/01/22
they told me i had to book via itison
Elaine, 15:03, 28/01/22
im trying to book a room for the craiglynne hotel but the link just takes me to your home page
Elaine, 15:02, 28/01/22
Hi Elaine,
Thanks for getting in touch!
I'm really sorry you're having trouble making a booking with your voucher. Please email support@itison.com with your voucher code and we'll be happy to lend a hand.
I hope this helps!
Courtney, itison Customer Support, 15:11, 28/01/22
Are you a wheelchair friendly hotel
Christine, 23:14, 28/01/22
Hi Christine,
Thanks for getting in touch!
I'm afraid wheelchair access isn't available here.
I hope this answers your question though.
Wallis, itison Customer Support, 09:14, 29/01/22
Hi, I would like to know if there are two double rooms available for Friday 15th April for this deal before I buy :)
Many thanks
14:51, 28/03/22
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact The Craiglynne Hotel directly on 01479 872597 and they'll be happy to discuss.
I hope this helps!
Hannah, itison Customer Support, 15:33, 28/03/22
Do you have availability Monday 2/5 - 4/5 ?
Les, 17:14, 01/04/22
Hi Les,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact The Craiglynne Hotel directly on 01479 872597 and they'll be happy to discuss.
I hope this helps!
Hannah, itison Customer Support, 08:03, 02/04/22