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When is this hot open again thanks
04:54, 27/06/20
Hi there,
Thanks for getting in touch!
To check opening times and availability before buying a voucher, you're welcome to call Banchory Lodge directly on 01330 822625, and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 08:26, 29/06/20
I meant hotel thank you
04:55, 27/06/20
Hi there,
Thanks for getting in touch!
To check opening times and availability before buying a voucher, you're welcome to call Banchory Lodge directly on 01330 822625, and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 08:26, 29/06/20
Are dogs permitted?
Edwatd, 11:23, 11/07/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £15 per dog per night; payable directly to the hotel.
I hope this helps!
Wallis, itison Customer Support, 11:25, 11/07/20
Hi we have stayed before and would like to take our dog do we have to phone hotel separate for that
Ashley, 20:58, 22/07/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £15 per dog per night; payable directly to the hotel.
I hope this helps!
Wallis, itison Customer Support, 07:58, 23/07/20
Hiya I’m looking for 3 people and a wee dog. Can you accommodate us for 3 nights from next sat or sun
kevin, 12:36, 19/09/20
Hi Kevin,
Thanks for getting in touch.
I can confirm multiple voucher purchases are permitted and can be used on consecutive nights; subject to availability.
Our vouchers are for two people only, but you're welcome to contact Banchory Lodge directly on 01330 822625 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
A max of 2 pets are permitted at a supplementary charge of £15 per pet per night; payable directly to hotel.
I hope this helps!
Rachael, itison Customer Support, 13:48, 19/09/20
Are dogs allowed to stay overnight in our room?
17:43, 23/09/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm a max of 2 pets are permitted at a supplementary charge of £15 per pet per night; payable directly to hotel.
I hope this helps!
Courtney, itison Customer Support, 08:39, 24/09/20
Is the £20 supplement for a Saturday night per booking or per person? Thanks
14:23, 15/10/20
Hi there,
Thanks for getting in touch!
I can confirm the supplementary charge of £20 for Saturday stays is charged per stay, rather than per person.
I hope this helps!
Courtney, itison Customer Support, 15:04, 15/10/20
Afternoon Itison
I tried booking the Banchory Lodge with the gift card but it did not accept it claiming it had been used! However it was put through when I used it along with another gift card although i was not able to combine and purchase a voucher.
Help
Alex Pirie
Alex, 15:48, 28/11/20
Hi Alex,
Thanks for getting in touch!
I can see you have since managed to successfully apply the gift card to your order so I hope you enjoy your stay!
Rachael, itison Customer Support, 12:16, 30/11/20
Are the dates likely to change due to lockdown restrictions. Sx
08:51, 16/02/21
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until Thursday the 23rd of December 2021; subject to availability.
Please note this voucher excludes the 13th, 20th & 27th of March and the 1st of May to the 31st of October 2021.
I hope this helps!
Wallis, itison Customer Support, 15:43, 19/02/21
What is the cancellation policy on this hotel if COVID restrictions wont allow travel at the time
Penny, 09:36, 20/02/21
Hi Penny,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee by heading to https://www.itison.com/guarantee.
I hope this helps!
Gillian, itison Customer Support, 09:37, 22/02/21