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Hi, am I right that the availability for this deal on a Saturday is only an half hour time frame? From 12noon til half past? Thanks
02:51, 22/07/22
Hi there,
Thanks for getting in touch!
This voucher is only valid to book between 12noon - 12.30pm on Saturdays. This means you must make a booking during this window, however you can stay at your table for up to 1 hour and 30 minutes.
I hope this helps!
Laura, itison Customer Support, 09:31, 22/07/22
Is the menu shown the full menu available with this deal?
20:26, 25/07/22
Hi there,
Thanks for getting in touch!
This is a sample set menu, which is subject to change. You're welcome to contact The Citizen directly to discuss the menu at the time of your booking.
I hope this helps!
Fiona, itison Customer Support, 09:28, 26/07/22
Hi I'm interested in booking this for Sarurday 3rd September at 5pm but not sure if the deal applies then ? Could you please confirm before I buy the voucher ? Thank you
Jrn
22:02, 31/07/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used on Saturday the 3rd of September between 12noon - 12.30pm; subject to availability.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 09:45, 01/08/22
IF I ADD NOTHING TO THE STATED MEAL,WILL THERE BE A 10% SERVICE CHARGE i.e. £3.90 ADDED BY THE RESTAURANT?
IF I ADD , SAY £10 DRINKS WHAT WILL BE THE TOTAL SERVICE CHARGE?
stewart, 09:17, 05/08/22
Hi Stewart,
Thanks for getting in touch!
As service charges are discretionary and set by each individual venue, I'd recommend contacting The Citizen directly to discuss.
I hope this helps!
Fiona, itison Customer Support, 09:24, 05/08/22
Are you allowed small dogs in the citizen
09:26, 08/08/22
Hi there,
Thanks for getting in touch!
I'm afraid dogs aren't permitted.
I hope this answers your question though.
Fiona, itison Customer Support, 09:29, 08/08/22
I have bought vouchers but can't seem to find link to book
Janice, 10:51, 09/08/22
Hi Janice,
Thanks for getting in touch!
You should be able to view the booking link in the How To Book section of your voucher.
To view your voucher just visit https://www.itison.com/my/complete_orders and select View Voucher and then View Details.
I hope this helps!
Courtney, itison Customer Support, 10:56, 09/08/22