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The Citizen dining, City Centre

24 St Vincent Place, G1 2EU

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If you have any questions about itison, try visiting our Help Centre to see if we can answer them for you.

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Questions and answers

Hi, hope you an advise, I have three £10 vouchers and was trying to buy the Citizens deal at £29. I typed in the code for one voucher which reduced the cost to £19 but it wouldn’t accept and more voucher codes, why is this. All vouchers are valid until 30th December.
I look forward to hearing from you.
Regards Karle Noel

Karle, 12:26, 04/12/20

Is this the right place to ask the above question

Karle, 12:45, 04/12/20

Hi Karle,

Thanks for getting in touch!

I'm afraid you can only use one gift card per order, but if you drop us a line at [email protected] directly quoting each of your codes we'll be happy to try and help here!

Gillian, itison Customer Support, 14:34, 04/12/20


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I have purchased a voucher for afternoon tea that I would like to change for The Citizen dining, City Centre. Is this possible?


Louise, 09:53, 18/12/20

Hi Louise,

Thanks for getting in touch!

To discuss your vouchers, please contact our Customer Support team by emailing [email protected] and they'll be happy to help.

I hope this helps.

Jen, itison Customer Support, 10:43, 18/12/20


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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

  • 2 course lunch or dinner for two

Small print

Voucher is valid from Mon 4 Jan 2021 until Sun 30 May 2021, Sun -Thur 12noon - 9pm, Fri 11.30am - 4.45pm and Sat 11.30am - 12.30pm; subject to availability.

Excludes 12-14 Feb, 13-14 Mar and 3-4 Apr 2021.

Advance booking required. Voucher must be booked by Fri 14 May 2021 (we don’t want you to miss out!).

Online bookings only.

You risk forfeiting your voucher if you cancel within 24 hours of your booking.

Multiple voucher purchases permitted; max of 3 vouchers per table.

Set menu only; subject to change; choose a starter and main course each.

A supplementary charge of £1 is required per additional topping for a burger; payable directly to restaurant.

Vegetarian, gluten / wheat free options are available. Please advise restaurant at time of booking.

Table required back after 1 hour 30 minutes.

No wheelchair access available.

Children permitted.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.

Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • The Citizen
  • 24 St Vincent Place,
    G1 2EU
  • Website

The Citizen dining, City Centre