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What happens if we purchase this and then are unable to attend due to Covid restrictions changing/the need to self isolate or if it is cancelled?
Will a refund be issued? And if so, will it be issued as an actual refund rather than a voucher? Thanks.
17:32, 20/11/20
I see that tickets have now sold out, but with no reply to my question I was unable to buy tickets before hand unfortunately. That is disappointing.
10:09, 25/11/20
Hi there,
Thanks for getting in touch, although I'm truly sorry for the delay in our reply.
If it helps for the future, I can confirm event tickets are non-refundable unless the event itself is cancelled.
If you're unable to attend an event due to self-isolating, please let us know at support@itison.com and we'll be happy to look into this for you.
My apologies again for the delay on this occasion, but I hope this answers your questions.
Wallis, itison Customer Support, 10:43, 25/11/20
Hi
We are a family of 4, with 2 adults and two children ages 22 and 7 months, the 7 month old will not eat from the menu, so how many tickets do we buy? If my mum and dad want to come can they also sit at the table? If we buy another two adult tickets?
Are allergies catered for?
Thank you
alanna, 09:50, 24/11/20
Hi Alanna,
Thanks for getting in touch.
I can confirm babies don't require a ticket but they won't receive a present from Santa. Just let the team at Macdonald Inchyra Hotel know you will also be bringing a baby when you book.
Seating is reserved upon booking and government guidelines will apply for table sizes.
I can confirm vegetarian options are also available.
I hope this helps!
Jen, itison Customer Support, 12:03, 24/11/20
Still selling tickets for December the 6th, we will still be in lockdown then??
Julie, 22:34, 24/11/20
Hi Julie,
Thanks for getting in touch!
I can confirm as Macdonald Inchyra Hotel & Spa are in Tier 3 the event is going ahead as scheduled, as many of the attendees live within the health board.
I hope this helps!
Jen, itison Customer Support, 08:44, 25/11/20