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Is a family of four mean four adults ?. also if child is under 1 do they need to be included in the famiky of four ticket? thanks
Amanda, 23:01, 09/11/20
Hi Amanda,
Thanks for getting in touch.
I can confirm a ticket for 4 is valid for a maximum 2 adults & 2 children, or 1 adult & 3 children.
I hope this answers your question, though.
Courtney, itison Customer Support, 09:51, 16/11/20
Hi, can you confirm what is a family of 6? Can I buy this for 4 adults and 2 children?
Jacqui, 22:16, 22/11/20
Hi Jacqui,
Thanks for getting in touch!
I’m happy to let you know that for the ticket for 6 people, this requires a minimum of 1 adult, but can otherwise be any combination of adults and children within the carriage.
I hope this helps!
Wallis, itison Customer Support, 09:13, 23/11/20
Is this still happening due to covid restrictions?
Angela, 23:40, 30/11/20
Hi Angela,
Thanks for getting in touch.
Please check local protection levels for guidance on travel before booking.
If you live outwith the Lanarkshire area, travel restrictions means you sadly cannot attend the event.
However, I hope this helps!
Jen, itison Customer Support, 11:44, 03/12/20
Due to government travel restrictions I'm not allowed to travel to this now. I've got tickets for Saturday 12th.
20:07, 08/12/20
Hi there,
Thanks for getting in touch!
Our support team have picked up your email request now and I hope this helps!
Rachael, itison Customer Support, 10:37, 09/12/20
How long does the whole experience last. My bookings is at 12.20, what time would I expect it to be finished? I
jane, 17:50, 12/12/20
Hi Jane,
Thanks for getting in touch!
The duration is approx. 15 mins for train ride. Please arrive 10 minutes before your allocated time to ensure you are on the train at your time slot.
Please note this event is hosted by Forum Events Management; for any queries please contact forumevents@yahoo.co.uk directly.
I hope this helps in the meantime.
Rachael, itison Customer Support, 08:15, 14/12/20