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Do parents need to buy a individual ticket? Or does 1 ticket suffice for 1 child?
07:07, 29/10/21
Hi there,
Thanks for getting in touch!
There are two ticket options for this event - individual tickets (valid for all ages) are £12, or family tickets are £45 which are valid for 2 adults and 2 kids or 1 adult and 3 kids.
I hope this helps!
Sandy, itison Customer Support, 11:13, 29/10/21
Is it possible to change time slot
Pat, 20:38, 01/11/21
Hi Pat,
Thanks for getting in touch!
I’m afraid we can’t exchange event tickets, but I’m happy to let you know they are transferable between people. If you can’t use them on this day yourself, you’re welcome to perhaps give them to a friend or family member to use instead.
I hope this answers your query.
Rachael, itison Customer Support, 08:59, 02/11/21
Hi we are planning to visit Santa's Magical Express,
We are 2 adults, 2 children and a 2 year old - are we not able to buy a ticket to suit our family
Thank yoiu
Ian, 09:52, 09/11/21
Hi Ian,
Thanks for getting in touch!
There are two ticket options for this event - individual tickets (valid for all ages) are £12, or family tickets are £45 which are valid for 2 adults and 2 kids or 1 adult and 3 kids.
I hope this helps!
Jen, itison Customer Support, 12:02, 09/11/21
Are small puppies allowed on the Santa magic express? I have a 14 week pup who is tiny (1.2kg in weight)
Thank you
Lisa, 14:00, 09/11/21
Hi Lisa,
Thanks for getting in touch.
I can confirm very small dogs are permitted as long as they can go on your knee.
I hope this helps!
Jen, itison Customer Support, 16:01, 09/11/21
How long does this activity last?
03:20, 12/11/21
Hi there,
Thanks for getting in touch!
I can confirm the train ride is 15 mins long and they show is also 15 mins. Please arrive 10 minutes before your allocated time to ensure you are on the train at your time slot. Late arrivals will not be permitted / may not be able to move to another time slot. Running times may change.
I hope this helps!
Jen, itison Customer Support, 11:01, 12/11/21
Hi I would like to book this event for 3 adults and 1 two year old. Can we buy a family ticket ? Or does it have to be 4 individual tickets
Kind Regards
nina, 10:30, 14/11/21
Hi Nina,
Thanks for getting in touch!
I'm happy to confirm family tickets are valid for 2 adult and 2 kids or 1 adult and 3 kids.
I hope this helps!
Jen, itison Customer Support, 09:32, 15/11/21
Hello, I was wondering if you could confirm how much of the experience is outside? Thanks in advance
Louise, 20:39, 24/11/21
Hi Louise,
Thanks for getting in touch!
The train ride is outdoors so please wear appropriate warm and waterproof clothing and footwear.
I hope this helps!
Courtney, itison Customer Support, 09:41, 25/11/21
Is it possible to change the tickets to another date as we can now no longer go on the date we have booked?
16:28, 25/11/21
Hi there,
Thanks for getting in touch!
I’m afraid we can’t exchange event tickets, but I’m happy to let you know they are transferable between people. If you can’t use them on this day yourself, you’re welcome to perhaps give them to a friend or family member to use instead.
I'm sorry I can't be of more help here, but I hope this answers your question.
Rachael, itison Customer Support, 17:21, 25/11/21