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How long do you get to spend in the pool area?
Stacey, 18:47, 14/05/21
Hi Stacey,
Thanks for getting in touch!
To discuss access to the leisure facilities, please contact the team at NUSPA Durham by calling 0191 372 7222 and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 09:15, 17/05/21
Why does this say afternoon tea available 7 days a week when it is NOT? Wanted this offer but when emailed told afternoon tea only available Thursday to Monday very misleading
Gill, 09:40, 17/05/21
Hi Gill,
Thanks for getting in touch.
I've raised this with our teams and we're looking into this now. I'll be back in touch as soon as I have more information.
I hope this helps in the meantime.
Courtney, itison Customer Support, 17:26, 18/05/21
Is there an offer to stay the night as well?
Anne, 17:32, 18/05/21
Hi Anne,
Thanks for getting in touch!
I'm afraid this deal doesn't include an overnight stay but you're welcome to contact NUSPA Durham directly on 0191 372 7222 to discuss the option of adding this on directly and they'll be happy to advise.
I hope this helps in the meantime!
Rachael, itison Customer Support, 08:02, 19/05/21
Is there a price available for 3 people
Lorraine, 12:49, 22/05/21
Hi Lorraine,
Thanks for getting in touch!
I can confirm this deal is valid for two people only, but you're welcome to contact NUSPA Durham directly to discuss the cost of adding a third guest to your booking.
I hope this helps!
Courtney, itison Customer Support, 09:45, 24/05/21
Hi Lorraine,
Thanks for leaving this with me.
The team at NUSPA Durham has confirmed vouchers can be used Thursday - Monday, 10am - 7pm; subject to availability. We've updated the terms of our voucher now to reflect this.
I hope this answers your question.
Courtney, itison Customer Support, 12:34, 25/05/21
I tried to book this offer today but Radisson Blu Durham told me they the spa is fully booked until end of August therefore voucher will have expired before I can use it ?
21:45, 10/06/21
Hi there,
Thanks for getting in touch!
I've spoken with the team at NUSPA Durham and I'm happy to confirm they have availability throughout the validity period. To make a booking, just call them directly on 0191 372 7222 and they'll be happy to discuss.
If you can't book your preferred dates though, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 10:56, 14/06/21