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Hi there
Is access to the swimming pool included in this offer ?
Thank you .
16:11, 23/07/21
Hi there,
Thanks for getting in touch.
I can confirm this deal doesn't include access to leisure facilities.
However, I hope this helps answer your question!
Jen, itison Customer Support, 16:18, 23/07/21
Hi I have checked with hotel for availability for 16 th August for 3 night they say to book through itison website can you advise as I have not purchased vouchers yet thanks
Linda, 12:10, 08/08/21
Hi Linda,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:48, 09/08/21
What do I do after I buy the voucher
Linda, 12:33, 08/08/21
Hi Linda,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:48, 09/08/21
Hi there
If you upgrade to a club room does this include swimming pool access ?
Thank you x
21:58, 16/08/21
Hi there,
Thanks for getting in touch!
I can confirm that an upgrade to the club room would not include access to leisure facilities.
I hope this answers your question, though.
Hannah, itison Customer Support, 11:20, 17/08/21
Can we use the pool and gym? Is this valid at the weekend ?
10:50, 21/08/21
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used Sundays to Fridays; subject to availability.
Our vouchers are for an overnight stay with prosecco only, but you're welcome to contact Village Hotel Newcastle directly 0191 3385245 to discuss the possibility and cost of adding access to the facilities to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 08:36, 23/08/21