Reviews
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Really enjoyed it, the treatments were great and the therapist outstanding! Afternoon tea delicious and the surroundings beautiful. Highly recommend it!
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We were on a first time visit and found everything very relaxing and the staff were very pleasant and attentive.
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Just felt that the standards weren’t great. Really disappointed with quality of the hotel and what it offered. The treatments from the staff were good as we all enjoyed.
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This was booked as part of an 80th birthday for my mother-in-law. The spa treatments and facilities were very good and the staff were exceptionally accommodating to our needs. However the afternoon tea was very disappointing. Firstly it had ‘not been booked’ despite numerous emails and calls to the hotel about our day. The receptionist bend over backwards to sort this and the hotel staff were friendly and attentive. The food was not up to standard and if this had not been a voucher I would have been very upset. Luckily my mother-in-law enjoyed her day.
I would recommend the spa but not the afternoon tea!
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No.
On arrival, we were advised there were no robes available.
The pool was unavailable due to one section being busy with school holidays and the other section closed off for kids swimming lessons.
The jacuzzi was cold.
The overall area including changing rooms, toilet area, pool area etc, in desperate need of a good clean/repairs etc.
The afternoon tea was terrible. The cream supplied with the scones and in most of the cakes was off so we had to return these (unfortunately we had both taken a bite to realise this and then the smell hit). Other items were produced but to be honest I had lost my appetite by this point!
Incredibly disappointed !!
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I was treating my daughter for her 18th birthday & we had an absolutely brilliant day from the minute we set foot in the hotel . The service , the spa treatments & afternoon tea were first class & look forward to booking again in the future , thank you for a wonderful day ! 😀
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Facial and massage were great, really relaxing. Pool and sauna very busy, kids club and Zumba on in the pool so mostly closed off. No robes available. Afternoon tea was okay but not great, slow service.
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I had such a relaxing day, using the pool, jacuzzi and steam room , then got ready to have my back massage and facial, and the girl was amazing at her job, nice firm massage and relaxing facial and very knowledgeable about the products she was using, I then went to have afternoon tea which i enjoyed in a window seat with a nice view. Very happy 😊
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Mum and I had a lovely day. We enjoyed the pool and jacuzzi very much. Mum loved the sauna too. Our treatments were so good. Very relaxing and the products Julie my therapist used smelled and felt wonderful.
We went round to the main hotel for our afternoon tea. A delicious selection of savoury and sweet treats .
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Lunch, use of leisure facilities & Spa treatment for myself and 2 friends Sunday 17.3.24 12Noon
On arrival in Soapies service was appalling, slow unhelpful uninterested staff. Incorrect drink order, no apologies. This did not include the young man who served our food he was pleasant.
The relaxing Spa experience was nothing of the sort. The changing rooms were dirty, loud due to the volume of parents/children that were attending swimming lessons. We were kindly accommodated by the Spa staff who brought forward all out treatment times as we could not tolerate the noise level generated by the ongoing interactive swimming lessons.
This not a relaxing Spa experience