Reviews
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We really enjoyed our stay at the Grosvenor in Glasgow. The rooms were spacious and clean also well equipped.
Breakfast was lovely and room service was prompt and reasonably priced. Only problem one issue marred our stay. We left our car in the spaces provided nearby but unfortunately when we returned to our car someone had dented our passenger side door! We appreciate that we parked our car at our own risk but it spoiled a lovely weekend.
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Hotel was evacuated at 6.10 am and had to stand out on freezing cold for ages. Left and came home and didn’t get any breakfast!!
Wouldn’t stay there again .
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We've stayed at the Grosvenor several times in the past, always when it was a Hilton Hotel, and it was always really good. It had gotten a bit too expensive in recent years so we were very pleased to see a reasonably priced ITISON offer and booked a two night stay for my Birthday. I hadn't realised that it had changed hands and was no longer a Hilton, and it shows. The Reception Staff were lovely and very helpful, and the Hotel, in general, is still quite nice, but it seems to me that they are struggling to maintain standards. We arrived on a Wednesday and were supposed to receive a welcome drink, but the Hotel Bar ( BeGin ) was closed. We had to have our drink in Bovine Restaurant, which didn't open until 5pm, and we were made to feel very much in the way by the quite cold, Blonde Woman, who appeared to be in charge. BeGin was open on Thursday, but was very short staffed, causing quite a wait for service. I asked for a drinks Menu but was told there wasn't one, and that "it's just what you see". Breakfast was of pretty poor quality, there was only one Coffee machine for the whole service. It wasn't working the first day, so we were left a packet of Nescafe Instant and had to make our own using flasks of ( not very ) hot water. The biggest issue was that we had to change rooms twice as there were plumbing issues in the first two rooms we were allocated. The Reception Staff dealt with the issues quickly and efficiently, and we were given complementary drinks as an apology, but they didn't seem at all surprised by the issues I reported. All in all, our stay wasn't bad, but was certainly far less pleasant than we had expected.
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The manager and staff were professional, pleasant and helpful during our stay.
Our room was spotless and very comfortable.
Good choice at breakfast and evening meal was delicious.
A super break and we hope to visit again soon.
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Thoroughly enjoyed our stay. Very nice room, very nice drinks in BeGin and very nice breakfast. Staff all very professional. What's not to like ?
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We enjoyed our stay - nice room, good meals and good location on Byers Road.
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First class for everything. Staff throughout, drinks in the bar, dinner in the restaurant. Made very welcome and enjoyed ourselves very much.
Comfortable quiet room with a lovely view.
Will return.
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Our room was ready so we checked in early. We had a lovey view onto the Botanics and room was spacious. Shower was great and room clean. The gins in Begin were Amazing. Full choice if the whole menu. Dinner in Bovine was great too.
Breakfast was a little chaotic as they were very understaffed and it took time to get cups, coffee and items refilled. Staff there did their best though.
Late check out was great too. A lovely overnight stay in a great location.