Reviews
Reviewed on
Absolutely outstanding experience, therapist Fran was amazing and knew the product range so well giving me the best facial I've ever had, my skin is glowing 😍 the massage was incredible. Thanks x
Reviewed on
I opted for the 55 minute treatment with leisure access and was able to split this with a mini facial and a massage. The message was superb and my masseuse (Fatima) was excellent. She was very attentive to my pressure areas or if I was feeling pain in certain areas. This was followed by a lovely express facial which was relaxing and refreshing. Unfortunately afterwards I had planned to use the facilities (pool etc.) but it was very busy with only 3 lounge chairs available (all of which were in use). Which I was told was down to it being the school holidays... The locker room is very outdated where you need to ask for a master key to get access to one. The changing rooms were otherwise very basic and dare I say a shock step down from the comforts of the spa lounge. Just that sadly there is no view of the beautiful grounds there.
Areas to consider for future - despite completing a consultation form, the spa should ask if you have any allergies before going ahead with any particular treatments.
Would I book this again? It's a 50/50. There were some great things, but a lot of things that could do with improvement.
Reviewed on
Really good massage and nice staff.
Reviewed on
I bought these vouchers to take my mum for Mother’s Day so we could spend the day together. We had treatments booked at 11 at the same time and we were going to get lunch around 12. When we arrived we were informed that one treatment had been changed to 11,30 and the other to 12.30 which meant my mum had to sit on her own for an hour and then I had to sit on my own for an hour. We then didn’t get lunch until 1.30pm. This meant that after travelling an hour to get there and back that we hardly got to spend any time together as we had to leave to pick my children up from school. After explaining this to the spa manager she said she would see what she could do in respect of our lunch. When the bill came they had taken off 10% (a total of £4.88) which was not acceptable. After speaking to the restaurant manager again about this they gave us 25% off our lunch which again, only amounted to £12 which we still felt was unacceptable. However they said that was the maximum they could give.
In addition to this the lockers weren’t working in the changing rooms, there was no hair conditioner in the showers and the steam room was not operating.
Reviewed on
It was a lovely pool etc .. unfortunately the steam room not working and hadn’t been for a while also the power shower to rinse of chlorine .. and perspiration was not working so had to go all the way back into changing room .. not very health and safety friendly or hygienic.. and after speaking to people it hadn’t been working for a while either .
Reviewed on
I didn't catch the name of the therapist, but she was wonderful. I had asked for a firm pressure massage to knock out some knots in my back across my shoulders and she was fantastic. We split the 55min session between a back and shoulder deep tissue massage and a mini facial, and this was honestly the best facial I think I've ever had, my skin felt like it was truly glowing afterwards. The setting of the hotel is perfect, such an idyllic location. I will definitely be back soon. Thank you
Reviewed on
Reviewed on
The durrounding arra of this venue is beautiful. I only vidted the pool/spa area so can't comment on the hotel.
The massage included in the spa day was lovely however the changing area, pool, jacuzzi and steam room was very run down. The steam room had a terrible smell. The female changing area had 3 showers, only one worked, same with hairdryers, one one worked. I've been to a few MacDonald hotels which I've enjoyed. I wouldn't be back to Forest Hills for a spa day.
Reviewed on
Reviewed on
Lovely experience spa day. Facilities are nic rand clean and staff were nice. Few areas of the facilities could do with some tlc and restaurant could offer a wider range of vegetarian options